Privacy Policy

This Privacy Policy ("Policy") describes in detail how Vordalondroz ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you access or use our website located at vordalondroz.world (the "Site") and when you engage our curtain hanging, textile decor, and curtain repair services in the United States, including in Belleville, New Jersey and surrounding areas. We are committed to protecting your privacy and handling your data in a transparent and responsible manner. Please read this Policy carefully to understand our practices regarding your personal information.

Scope and Application

This Policy applies to all visitors to the Site, as well as to customers and prospective customers who contact us for quotes, place orders for curtains or textile products, schedule curtain installation or repair services, or otherwise interact with Vordalondroz. It covers both information collected through the Site (including contact forms, inquiries, and browsing) and information collected in the course of providing our services, such as in-home consultations, measurements, installations, and repairs. This Policy does not apply to information collected by third-party websites, services, or applications that may link to or from our Site. We encourage you to review the privacy policies of any third-party sites you visit.

Information We Collect

We collect information that you provide directly to us when you contact us for curtain installation, textile decor advice, or curtain repair services. This may include your full name, email address, telephone number, and physical address when you request an in-home consultation, quote, or service appointment. We also collect the content of your messages and inquiries so we can respond appropriately to questions about our products and services, including curtain panels, drapes, valances, rods, tracks, hardware, fabric samples, and repair or alteration options.

When you place an order or request a quote for curtain hanging or textile products, we may collect payment-related information through secure third-party payment processors. We do not store full payment card numbers, card verification codes, or similar sensitive payment data on our servers. We may retain records of your purchase history, window or door measurements, fabric and color preferences, and installation notes to fulfill current and future orders and to provide consistent follow-up service, including warranty support and repeat installations.

We may automatically collect certain technical information when you visit the Site, such as your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is used to maintain and improve the security and performance of the Site and to understand how visitors use our content. We may also collect information through cookies and similar technologies as further described in our Cookies Policy.

When you invite us to your home for measurement, installation, or repair, we may record details about the scope of work, the number and dimensions of windows or areas to be serviced, and any special instructions you provide. This information is used solely to deliver our services and is retained only as long as necessary for order fulfillment, warranty, and legitimate business purposes.

How We Use Your Information

We use your information to provide, maintain, and improve our curtain and textile services. This includes responding to your inquiries in a timely manner; scheduling and managing installations, repairs, and consultations; processing orders for curtains, drapes, and related products; sending order confirmations, appointment reminders, and status updates; and communicating with you about your ongoing projects, such as when your curtains are ready for pickup or when a repair has been completed.

We may use your contact details to send you service-related communications that are necessary for the performance of our contract with you, such as delivery notifications and installation instructions. With your consent, we may also send you promotional or informational communications about new products, seasonal offers, or tips for curtain and textile care. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism in our emails, where applicable.

We may use aggregated or anonymized data derived from your information to analyze trends, improve our website, develop new services, and enhance the way we present our curtain hanging and textile decor offerings. Such aggregated or anonymized data cannot be used to identify you personally. We do not sell your personal information to third parties for marketing or any other purpose. We may share your information with trusted service providers who assist us in operating our business and delivering our services, such as payment processors, delivery or logistics partners, and installation subcontractors, subject to contractual obligations that require them to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or other illegal activity.

Legal Basis and Data Retention

We process your personal data on the following bases: (1) your consent when you submit a contact form, agree to receive marketing communications, or accept our cookie banner; (2) the performance of a contract when we fulfill an order for curtains or textile products or perform installation or repair services; (3) our legitimate interests in operating and improving our business, communicating with you, and ensuring the security of our systems, where such interests are not overridden by your rights; and (4) compliance with legal obligations where we are required to retain or disclose information by law.

We retain your information for as long as necessary to provide our services, resolve disputes, enforce our agreements, and comply with legal, tax, and regulatory obligations. Order and service records, including measurements and project details, may be kept for several years for warranty, repeat order, and business record-keeping purposes. When your information is no longer needed, we will securely delete or anonymize it in accordance with our internal retention schedule and applicable law.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to certain exceptions; object to or restrict certain processing of your data; request data portability in a structured, commonly used format; and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the contact details provided on our website. We will respond to your request within a reasonable period as required by applicable law (for example, within 30 or 45 days depending on your jurisdiction). We may need to verify your identity before processing your request. You may withdraw consent for marketing communications at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, destruction, or alteration. Our website uses HTTPS (TLS/SSL) to encrypt data in transit between your browser and our servers. We limit access to personal data to authorized personnel, contractors, and service providers who need it to perform their functions in connection with our curtain hanging, textile decor, or repair services. We review our security practices periodically and update them as necessary to address emerging risks and regulatory requirements. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security of your information.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies as described in our Cookies Policy. These technologies help us maintain session state, remember your preferences (such as cookie consent), improve site functionality, and understand how visitors navigate our pages. You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Site. We do not use cookies to track your activity across other websites for advertising purposes.

Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from a child under 16, please contact us immediately so we can delete such information from our systems.

International Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. If you are accessing our Site or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where data protection laws may differ from those in your country. By using our Site or services, you consent to such transfer to the extent permitted by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. If we make material changes that affect how we use your personal information, we may notify you by email or through a prominent notice on the Site where required by law. Your continued use of the Site or our services after the posting of changes constitutes your acceptance of the updated Policy to the extent permitted by law.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our use of your personal data in connection with our curtain hanging, textile decor, and curtain repair services, please contact Vordalondroz at the address, phone number, or email listed on our website. We will endeavor to respond to your inquiry as promptly as possible.